Return Policy

Last Updated: July 26, 2026

We want you to be completely satisfied with your SodaSlim® purchase. If you are not satisfied for any reason, please review our return policy below.

1. Return Eligibility

To be eligible for a return and refund, the following conditions generally apply:

• The return request must be initiated within the timeframe specified on your order confirmation or product page.
• The product must be returned in its original packaging when possible.
• A valid proof of purchase (order number or receipt) must be provided.

Please note that specific return eligibility terms, including the return window and any conditions, are determined by the product seller and will be communicated with your purchase. Contact us with your order details for assistance.

2. How to Initiate a Return

To initiate a return, please follow these steps:

• Contact our support team via the Contact Us page with your full name, order number, and reason for the return.
• Our team will review your request and provide you with return instructions, including the return shipping address if applicable.
• Ship the item back using a trackable shipping method. We recommend retaining the tracking number for your records.

Please do not return items without first contacting our support team, as unauthorized returns may delay or complicate the refund process.

3. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within a reasonable timeframe to the original payment method used at the time of purchase.

Please note that shipping costs are generally non-refundable unless the return is due to our error or a defective product. The cost of return shipping may be deducted from your refund in some cases.

4. Damaged or Defective Items

If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photographic evidence of the issue. We will work with you promptly to arrange a replacement or refund at no additional cost to you.

5. Non-Returnable Items

Opened consumable products may not be eligible for return for health and safety reasons. Please contact our support team to discuss your specific situation — we handle each case with care and will do our best to assist you.

6. Contact Information

For all return and refund inquiries, please contact our support team. We aim to respond within 1–2 business days and will do our best to resolve your concern quickly and fairly.